Help

Everybody needs a little help from time to time. If you can’t find your answer here, don’t be afraid to reach out to us.

FREQUENTLY ASKED QUESTIONS

Questions asked by those still investigating SoChurch.


• Does it cost any money to setup SoChurch?
  What do I need to sign up?
  Do we have to sign a contract?
  Is there a discount for church plants?
• Is SoChurch a social network?
  Is SoChurch a ChMS?
  How is the member limit calculated?
  What happens if we exceed our member limit?
• Can SoChurch be used outside of the US?
  Do we need any hardware or software?
  Is SoChurch both Mac- and PC-compatible?
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PLANS AND BILLING

For questions about picking the right plan, payment methods and options, promotion codes, and billing issues.


• Checkout Help

  What are the payment options?
  What are the accepted payment methods?
  Why Can’t I use an International Credit Card?
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• Updating Account Billing Information

  How Do I Change My Payment Information?
  What are My Payment Options?
  Can I Save By Purchasing 3 or 12 months?
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• Upgrading or Canceling

  How do I upgrade my account?
  Can I downgrade my account?
  What do I do if I’m nearing member limits?
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SETTINGS

For questions about settings at the account, group, and individual user level. Including design, new member approval, privacy, moderation and sharing.

• Church or Org Settings

  How do I change who can post to the home page?
  How do I select a pre-configured theme?
  How do I connect the home page to Twitter?
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• Group Settings

  How do I view or change group settings?
  How do I control who can see my group?
  How do I connect my group page to Facebook?
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• User Settings

  How do I change my email or password?
  How do I change email and notification settings?
  Who can see my contact information?
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MANAGEMENT

For questions about editing member information, managing members and groups groups, and creating and managing events and other posts types


• Member Management

  How do I edit a member’s profile information?
  How do I change a member status?
  How do I add existing members to a group?
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• Content Management

  How do I embed a YouTube video into a post??
  How do I embed a Vimeo video into a post??