Help
Everybody needs a little help from time to time. If you can’t find your answer here, don’t be afraid to reach out to us.
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Does it cost any money to setup SoChurch?
What do I need to sign up?
Do we have to sign a contract?
Is there a discount for church plants? -
Is SoChurch a social network?
Is SoChurch a ChMS?
How is the member limit calculated?
What happens if we exceed our member limit? -
Can SoChurch be used outside of the US?
Do we need any hardware or software?
Is SoChurch both Mac- and PC-compatible?
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FREQUENTLY ASKED QUESTIONS
Questions asked by those still investigating SoChurch.
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Checkout Help
What are the payment options?
What are the accepted payment methods?
Why Can’t I use an International Credit Card?
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Updating Account Billing Information
How Do I Change My Payment Information?
What are My Payment Options?
Can I Save By Purchasing 3 or 12 months?
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Upgrading or Canceling
How do I upgrade my account?
Can I downgrade my account?
What do I do if I’m nearing member limits?
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PLANS AND BILLING
For questions about picking the right plan, payment methods and options, promotion codes, and billing issues.
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Church or Org Settings
How do I change who can post to the home page?
How do I select a pre-configured theme?
How do I connect the home page to Twitter?
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Group Settings
How do I view or change group settings?
How do I control who can see my group?
How do I connect my group page to Facebook?
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User Settings
How do I change my email or password?
How do I change email and notification settings?
Who can see my contact information?
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SETTINGS
For questions about settings at the account, group, and individual user level. Including design, new member approval, privacy, moderation and sharing.
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Member Management
How do I edit a member’s profile information?
How do I change a member status?
How do I add existing members to a group?
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Content Management
How do I embed a YouTube video into a post??
How do I embed a Vimeo video into a post??
MANAGEMENT
For questions about editing member information, managing members and groups groups, and creating and managing events and other posts types
Have more questions?
Contact us to get your questions answered. Helping is sort of our thing.




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